returns, refunds, & cancellations.
For any questions regarding merch orders, please contact us at cocoromerch@gmail.com
RETURNS
Each item is made to order, so we do not accept returns for size, color, or change of mind. Please check product details and sizing carefully before placing your order.
EXCHANGES
We do not offer exchanges due to the custom nature of our products. Please ensure you select the correct size, color, and style when placing your order.
REFUNDS
We only issue refunds if your item arrives damaged, misprinted, or defective. Contact us within 7 days of delivery at cocoromerch@gmail.com with photos of the issue.
DAMAGED / DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll provide a replacement or refund, as appropriate.
CANCELLATIONS
Orders can be cancelled within 24 hours of purchase. To cancel, please email us at cocoromerch@gmail.com. After 24 hours, orders enter production and can no longer be cancelled.
SHIPPING
Shipping costs $7 flat rate for all items. Orders are processed within 3–5 business days. Shipping times are estimates and may vary depending on the carrier. We are also not responsible for delays once the package is in transit.